One Medical

As of June 1st 2016, all companies offering Aetna health insurance plans through Justworks, will have access to One Medical. Employees at these companies and their dependents will have access to One Medical services, at no cost for the employer or employee.

What is One Medical?

One Medical is a top quality and service level doctors office that provides top-rated health insurance professionals to their patients. They pride themselves on dedicated doctor-to-patient time who have time to listen and make their patients a priority. With One Medical you can access:

  • Same- or next-day medical appointments that start on time
  • Direct email access to your provider
  • Online and mobile appointment booking, virtual care, and RX renewals
  • Quality healthcare professionals that take the time to listen
  • 24/7 access to One Medical’s virtual medical team
  • On-site lab services

Why is Justworks offering this service?

Justworks is on a mission to make it easier for you to run your business and to make employees’ lives easier. As part of this mission, we are always looking to add features and benefits that we think will improve our users lives in meaningful ways.

One Medical will complement your health insurance by providing immediate access to top quality providers.

How much does One Medical cost?

As a Justworks member, you have access to One Medical at no extra cost or to your immediate family. Outside of Justworks, One Medical membership typically cost $199 per person per year.

How can I sign-up for my membership?

We’ve made signing up as simple as possible. In your Justworks account, simply navigate to Your Benefits and follow the link and access code provided to you.

Why does One Medical charge a membership fee?

To maintain their high level quality and service, One Medical charges an annual membership fee. To make your experience the best it can be, Justworks covers this fee on your behalf.

How do I know if I have access to One Medical?

One Medical memberships is available to all health insurance eligible employees at companies offering access to health insurance through Justworks. Health insurance eligible employees are defined as full-time employees, owners, and part-time employees working over 30 hours per week. The easiest way to determine if you meet these criteria is to log in to Justworks and visit Your Benefits. You will be eligible for this benefit even if you decline health insurance coverage through your company.

Can I add family members to my One Medical plan?

One Medical is available to you, your spouse or domestic partner, and your dependent children over the age of 14, regardless of whether they are on your health plan. Your dependents can sign-up with the same link and code provided to you through Justworks. When they create their account, they should select the option “Dependent” in the sign up form.

What if I already have a One Medical membership?

If you have signed up for your membership in the last 30 days, then you can contact to arrange for a refund. If you signed up more than 30 days ago, then you will be able to apply the Justworks free membership at renewal. When your membership is 30 days away from expiring, One Medical will reach out and you’ll be able to enter your individual Justworks code at this point.

What kinds of medical care can One Medical help me with?

One Medical is a new and innovative approach to primary care. With numerous locations that focus on high-quality visits and a stronger doctor-to-patient ratio, One Medical helps with Family Care and Pediatrics, Women’s Health, Prenatal, Travel Health, and even your basics such as flu shots.

How much do One Medical consultations cost?

Your insurance will be billed like a normal doctor visit and you’ll still be responsible for your co-pay and deductible. However, other services such as emailing your doctor or using “Treat Me Now” in the app are free of charge.

Does One Medical have a mobile app?

Yes. You can search for One Medical in the app store to download their free app and start scheduling appointments, picking up prescriptions or finding their nearest office.

What insurance plans does One Medical accept?

One Medical accepts all Justworks’ health plans and if you’re on Aetna with Justworks, your membership is completely free. In addition to our partnership, One Medical works with most insurance carriers such as Aetna, Anthem Blue Cross, Blue Shield, Cigna, Health Net, MulitPlan (PPO only), and United Healthcare as well as Medicare.

Can I visit One Medical offices in other cities?

Yes, you can visit any One Medical location in any city.

Should I sign-up for One Medical if there isn’t a practice in my city?

This is completely up to you. If you sign up, you will be able to use One Medical’s “Treat Me Now” service via their mobile app as well as access in person care once you’re in a city where they have a practice.

What do I do if I’m having issues with One Medical?

If you are having issues that pertain directly to your One Medical doctor, appointment or prescription, please contact One Medical directly at 415-523-6317. However, if you are having issues signing up for a membership, feel free to reach out to us at 1-888-534-1711 or at


This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.
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