Medicare Transition Services FAQ

Have more questions? Submit a request
Employer - PEO.svg

This article is about Justworks PEO. What product am I using?

Justworks is thrilled to announce a partnership with Aetna's Medicare Transition Services, effective March 2024. This collaboration introduces Medicare Transition Services (MTS), a comprehensive resource providing information to employees approaching or eligible for Medicare. MTS empowers individuals with meaningful guidance, educational resources, and enrollment support, covering various aspects such as Medicare Supplement, Prescription Drug Plans, Medicare Advantage Plans, and Dental, Vision, and Hearing benefits. Through proactive outreach, MTS aims to simplify the complex transition process to Medicare, ensuring employees make informed healthcare decisions during their Medicare option evaluation process. 

What is the Medicare Transition Service?

Medicare Transition Services, provided by Aetna, offers comprehensive and unbiased information to employees approaching or eligible for Medicare, aiming to simplify the complex process and provide clarity and guidance.

How Will This Support My Team?

With the partnership, the Medicare Transition Services team will proactively reach out to employees enrolled in Aetna medical insurance who are eligible or approaching eligibility for Medicare. They will share information on all Medicare carriers and available options beyond their Aetna plan.

What Can My Team Expect?

Medicare Transition Services will directly contact employees enrolled in Aetna medical insurance and eligible for Medicare, providing an opportunity to discuss options, learn more, or opt out. The collaboration aims to empower eligible employees to make informed healthcare decisions.

What is the purpose of the partnership?

Justworks is partnering with Aetna's Medicare Transition Services to simplify transitioning to Medicare, providing comprehensive support to employees approaching Medicare eligibility.

How does this partnership benefit our company?

The partnership empowers employees with guidance and resources through Aetna's Medicare Transition Services, aiding them in making informed healthcare decisions during the Medicare option evaluation process.

Which company are we partnering with, and what do they do?

Justworks is partnering with Aetna's Medicare Transition Services, a subsidiary of Aetna, to offer comprehensive and unbiased information to employees approaching Medicare eligibility.

What changes can we expect to see in our day-to-day operations?

Employees enrolled in Aetna medical insurance and approaching Medicare eligibility will be directly contacted by Medicare Transition Services, starting March 2024, to provide information on additional options beyond their Aetna plan.

How will communication be handled between the two companies?

Medicare Transition Services will handle direct communication with employees via phone and email, while Justworks serves the role of notifying employees about the partnership.

Who should employees contact if they have questions or concerns related to the partnership?

Starting from March 1, 2024, employees may contact Medicare Transition Services at 844 503-1748 or visit https://www.MedicareTransitionServices.com/Justworks for any inquiries related to Medicare.

Will there be opportunities for employees to engage with the partner company directly?

Yes, employees will have the opportunity to engage with Medicare Transition Services directly to discuss their options and receive guidance.

Is any confidential information being shared with the partner company, and how is it protected?

No, confidential information will not be shared. 

Are there any benefits or perks for employees resulting from this partnership?

The partnership aims to empower eligible employees to make informed healthcare decisions and maximize their benefit offerings through the resources and support provided by Medicare Transition Services.