If you are a business owner or manager using Justworks International Time Tracking for the first time you might have some questions. To make things easy, we've put together a list of the most commonly asked questions that our Support team receives from users just like you. Check them out below.
General FAQs about Time Tracking for the PEO or Payroll can be found here
What is the EU Regulation on Time Tracking?
The Court of Justice of the European Union determined that EU member states must require employers to maintain a system for tracking the time worked for each worker. Each member state can define the requirements for the system in that country. The ruling was issued on 5/14/2019 and went into effect on 7/1/2024. Additional information about the court ruling can be found here.
Country-specific information can be found below:
What are the Time Tracking regulations in other countries?
Each country may determine if and how they require employers and/or employees to track their time worked. Country-specific information can be found below:
How much does Justworks Time Tracking cost for customers utilizing our Employer of Record service?
Justworks Time Tracking is available at no charge for customers utilizing our Employer of Record services. If you have pricing-related questions for Payroll or PEO, feel free to email us at timetrackingsupport@justworks.com.
How do I add an employee?
If you're using Justworks as an Employer of Record, you will need to enable Time Tracking within the Justworks platform. The Justworks International team will add the employee during employee onboarding.
How do I remove an International employee?
Since Justworks is the employer of record for International employees, the International team will handle the removal of an employee from the time tracking platform during an employee’s termination.
Why are my reports blank?
When shifts are submitted in Justworks Time Tracking, they are automatically submitted in a pending state. Shifts must be approved before they appear in reports. You can approve shifts in the ‘Manage Shifts’ tab and then return to the ‘Reports’ tab. Information from approved shifts will appear here. You can also edit your preferences to automatically approve all shifts submitted in Justworks Time Tracking. This will immediately push data to reports.
How do I approve a shift?
To approve a shift, click on the ‘Manage Shifts’ tab. Click on the checkbox next to any shifts you’d like to approve. Then click on the ‘Approve Shifts’ button near the top of the page.
You can also approve a shift by clicking on the row for the individual shift and then clicking on ‘Save and Approve’ in the Shift Details window.
What are locations used for?
Locations in Justworks Time Tracking are anywhere your employees go to do work. Every shift tracked in Justworks Time Tracking must be assigned to a location. For Employer of Record, this will be set to “Remote” for each employee by the Justworks International team.
What are offices in Justworks Time Tracking?
Justworks Time Tracking offices are different than Justworks Time Tracking locations. While locations are used to describe and organize data for anywhere your employees go to work, offices are intended to group employees by time zone or corporate office. The Justworks International team will assign EOR employees to the correct office locations for their country and time zone.
Need help?
No worries! Please contact international-support@justworks.com or reach out to your International Customer Success Manager for assistance.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.