This article is about Justworks PEO. What product am I using?
For any questions related to your customer’s renewals (both Large Group and Open Market), please see our Help Center article here. For partner-specific renewals questions, please see below:
What is the timeline for receiving renewal rates? How will I be receiving the rates?
As strategic partners, you will be able to receive a written copy of your clients renewal rates up to four weeks prior to the start of the employer selection period, at which point Justworks will release these rates in the platform to customers.
- Early June: brokers will receive the first renewal email communication outlining the timeline, steps on how to request a copy of clients’ renewal rates, and instructions for obtaining TPA access.
- Early July: brokers who requested early access to rates will receive a written copy only for those clients with whom they have TPA access with benefits permissions.
Please note that in general, you will not be able to access clients’ rates without the applicable TPA access (benefits permissions).
If interested in obtaining early access to rates, please reach out to partner-support@justworks.com.
Do I need Third Party Access (TPA) in order to access a group’s rates?
Yes! Having TPA access is mandatory in order for you to be able to view a group’s rates. You will need to ensure that you are granted benefits permissions by a group’s administrator - without this specific permission, you will not be able to see your group’s rate or manage their benefits.
If you do not yet have this permission, your group’s admin can follow the steps outlined here in order to grant you this capability.
Large Group Plans
What is the deadline for a customer to renew/select their plans?
The final day of employer plan selection is Thursday, August 28th - clients will have until 11:59pm EST on that day to finalize their selections. All plan selections will then become effective on 11/1/25.
What if my group requires an extension?
If the customer is unable to finalize their plan choices by the initial selection period, we have a process in place to grant an extension period of one week following the deadline. If an extension is required, please have your group reach out to either their Customer Success Manager, or Justworks Support (support@justworks.com) if they do not have a dedicated point of contact.
Open Market Plans
When do groups make health insurance plan selections?
If your client is currently on Open Market plans through Justworks, their renewal period will depend on when the coverage became effective. Clients will receive communication from Justworks regarding plan selection, their renewal packet, and where they can submit plan selections around 2 months prior to their renewal date. Employees will go through their plan selection the following month.
For example, if a client’s Open Market plans went into effect in October, they would receive instructions on plan selection in August, with employees then having the opportunity to enroll in September.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.