Help Center
What is Multi-Factor Authentication?
At Justworks, your security is a top priority. To help further protect your sensitive information, Multi-Factor Authentication is enabled for your account.
How does Multi-Factor Authentication work?
Multi-Factor Authentication adds an extra layer of security to your login process.
Similar to how an ATM requires a debit card and pin number, you will use your username and password as well as an authentication code delivered through a secondary delivery method to access your Justworks account.
The secondary delivery methods you can choose are an authentication app like Google Authenticator or Duo Mobile (most secure), text message, or voice message
How do I update my delivery method?
You can update your delivery method from your Justworks account. On the bottom left of your account, click “Account settings” and select “Security/Log in.”
Click "Update Settings,” which will take you to a screen where you can select your preferred method of authentication. By default, Multi-Factor Authentication is turned off.
Available methods
Authentication App
To set-up an Authentication app, you’ll need to download an authenticator app such as Google Authenticator or Duo Mobile. Once you’ve done so, open the app and scan the barcode on the screen.
Enter the 6-digit verification code you receive and click “Enable.”
Text Message
If you select “Text Message,” you’ll be prompted to confirm the mobile number on file with Justworks. If the number on file is incorrect, you can enter the correct mobile number here. Once confirmed, click “Send code,” and you’ll receive a text message with a 6-digit verification code.
Enter the verification code and click “Enable.” Please note, standard text messaging rates and data may apply.
Voice Message
To set up a voice message as a delivery option, enter a valid mobile number and click “Call now.” You’ll receive a call with a 6-digit verification code. Enter the code and click “Enable.”
An authentication app, such as Google Authenticator or Duo Mobile is the most secure delivery method.
How often will I need to enter a code to access my Justworks account?
You’ll be prompted to enter your authentication code every 90 days and/or every time you attempt to access your Justworks account on a new device.
Once you’ve indicated a new device, you’ll be able to see a history of when your account has been accessed and on which device.
What do I do if I am locked out of my account?
If you become locked out of your account, you’ll be prompted to receive a 6-digit code via text message or voice message to access your account. Once you’ve received the code, you can access your account and will be directed to your account settings to update your preferred Multi-Factor Authentication method.
Please Note: As of July 2019, all admins who have not enabled Multi-Factor Authentication will be required to set it up for their company account/s. Once set up, admins will not be able to turn Multi-Factor Authentication off on their “Account settings” page.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.