If your employer is offering the commuter benefit, you can enroll yourself for the benefit through the dashboard. Both full-time and part-time employees are eligible. Unfortunately, unpaid owners are not eligible for this benefit.
An employee must either enroll or make any changes to their WageWorks account before the 10th of each month. For example, to enroll in WageWorks and have commuter benefits in place for November, an employee must enroll prior to October 10th. However, if an employee wants to enroll in commuter benefits through Metro North or the LIRR, those orders must be placed by the 4th of the month.
To set it up, go to 'Benefits' from your dashboard, then click 'Available benefits.' Once you click ‘enroll now’ under Commuter, you will be redirected to WageWorks to complete the flow to make your benefit selections. For your ID code, you may use the last 4 digits of your Social Security number. We do not use a special employer code.
When your enrollment is complete, you’ll receive a confirmation email from WageWorks. The email will include:
- When to expect to receive your card - these are mailed to your home address in Justworks
- Your first benefit month - your benefit will be active from the first of that month
Your commuter benefit from WageWorks will be billed on the second pay-cycle of the month. The total amount is deducted based on the plan for which you enroll. For pre-tax, your gross pay is deducted the amount of the plan and then taxes are applied to the remaining gross amount.
Making changes to your benefit
To make changes, log into your WageWorks account directly. If you have questions related to changing your benefit selection or the type of selections available for your location, you can contact WageWorks Customer Support to learn more. You can reach them at 877-924-3967 from 8am-8pm EST.
If you've lost your card, it's best to contact WageWorks Customer Support (877-924-3967 from 8am-8pm EST) or visit the WageWorks Support Center to have a replacement card mailed to you or to get help filing a claim. Please keep in mind that it's best to reach out to them as soon as you are able.
If you've yet to receive your card, be sure to double check that your order was placed on time and that your home address is listed correctly. If you placed the order on time and your home address is correct, WageWorks may be able to reimburse you for your order, so it's best to reach out to them directly.
When an employee is terminated in Justworks, their WageWorks account is cancelled immediately. If the employee has a commuter card order, then the EE has 90 days to use the funds in their account. After that point in time, however, they will lose access to those funds. Any post-tax funds will be returned to the employee through direct deposit.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.