Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence via private messaging or live video. Users can regularly message their dedicated therapist via text, voice or video as life happens - anywhere, anytime. Employees can reach their therapists 5 days a week and will hear back daily. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people.
Note: This partnership is currently in beta from February 4, 2020 to August 1st. While we would love to include everyone in the beta there is limited space and participating companies have been chosen at random.
Talkspace links members with local licensed professionals anytime and anywhere.
Through Justworks and Talkspace your employees will have access to:
- Therapy on their schedule: Employees can write a dedicated therapist at any time and get the help they need. Employees can reach a therapist 5 days a week and will hear back daily.
- Always flexible and confidential: Therapists are reachable through unlimited text, voice, and video messages, all done via an easy-to-use and HIPAA-compliant app.
- Easy Matching: Employees get matched with a therapist by filling out the Talkspace QuickMatch questionnaire and find a therapist that best fits your needs.
- High-quality and certified providers: Talkspace has thousands of licensed therapists, fluent in over 30 languages.
What does the plan include?
Participating in the beta will give member employees access to a 3 month membership to Talkspace at no cost. Talkspace offers online, unlimited asynchronous mental health messaging therapy (text, video, audio) offered as an equivalent alternative to traditional face to face therapy with a dedicated therapist. Members are matched with their therapists through a proprietary algorithm that accounts for the member’s needs and the therapist’s areas of expertise. The membership also includes a live “Intro Video Session” (up to 10 min) to help members get to know their therapist. The 3 month membership can be used and stopped at any point. If a member uses the Talkspace service for a month and then stops service, the membership will pause and can be picked back up at any point during the year for the remaining 2 months of membership.
Why a 3 month subscription plan for the beta?
Research shows that users experience clinically measurable outcomes after 2 months of use.* As part of our beta, we wanted to start by offering a 3 month subscription to Talkspace to give customers time to experience the service and evaluate whether they feel it’s a helpful service for them. If you’d like to continue after 3 months, you can work with your therapist to roll onto a personal plan. You can find the rates for a personal plan here.
What does this cost?
Nothing! Justworks will completely cover the cost of the 3 month Talkspace subscription plan, valued at over $800 per employee. at any point in 2020, you can start the 3 month beta, and you will be covered.
If an employee wishes to extend their membership past the 3 months for the year they will be able to do so outside of Justworks. They can reach out to Justworks-Support@talkspace.com to learn more about Talkspace subscription plans, discounts and financial aid. You can find the rates for a personal plan here.
What employees are eligible for Talkspace?
Talkspace is available to benefits eligible Justworks members who are enrolled in a health plan through Justworks, 18+, and working for a company that is participating in the beta. The platform requires users to indicate their age and will provide an automated message and alternative resources if the user is ineligible. Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.
Betas @ Justworks
What’s a beta?
We’re constantly working to build new features and work with new benefit providers that can help make our customers’ lives easier. As part of that process, we frequently run betas** (or tests) with a small group of customers as a way to gather customer feedback and determine whether a new provider is the right fit before rolling it out to everyone on Justworks.
But we’ll need your help.. To make sure this beta is working, we’ll be reaching out over the next few months for feedback to better understand how Talkspace is working for you and your team.
**There’s no employer cost associated with participating in a beta and customers are welcome to opt-out at any time.
What happens at the end of the beta?
At the end of the beta period, we’ll spend some time assessing whether Talkspace is the right fit for our customers and let you know if and how we plan to extend access to Talkspace moving forward. If Talkspace's offering is well received by participants in the beta and proves successful, we have every intention of rolling out a full partnership with Talkspace. That said, the details (including membership periods) of a full partnership are something we determine with our partners at the end of a beta. If we determine that the partnership isn't the right fit, we'll look elsewhere to address the mental health needs of our members.
Who should employers contact with questions?
Contact email@example.com with questions about the beta, and eligibility.
Who should employees contact with questions?
For questions about Talkspace, their services, appointments, and cost, employees should contact Talkspace directly at Justworks-Support@talkspace.com.