How FSAs work with Justworks
If your employer offers an FSA through Justworks you will receive an email notifying you of the new benefit and when you will be able to enroll. Enrollment for an FSA can only take place during the enrollment period, in some cases this timeframe will differ from the open enrollment of your healthcare benefits.
When your enrollment period begins you will be able to enroll directly in Justworks. You can enroll and find more information by logging into Justworks and navigating to the ‘Benefits’ tab on the left-hand side menu.
Then you will be taken to a product details page where you can learn about the benefit and whether it's right for you.
From there you’ll be asked to enroll and set your yearly contribution amount.
After you confirm your enrollment and contribution amount Justworks will take the yearly FSA contribution and divide it by the number of remaining payrolls for the year. This amount will then be automatically deducted from each payroll and sent to your account.
When can I sign-up for an FSA?
Since FSAs run along the calendar year, FSA open enrollment usually occurs about a month or so before the start of the new year. The general open enrollment period is only time to sign-up for an FSA.
Separately from annual open enrollment, you can enroll during open enrollment when you are newly joining or become benefits-eligible at your company.
Can I sign up later if I don't want to during open enrollment?
If you'd like to participate in your company's FSA, you must sign up during open enrollment.
I've signed up for an FSA, how do I use my funds?
If you signed up for a Healthcare FSA, you can use your Optum Financial issued debit card or you can pay out of pocket and submit a claim.
For more details on how to submit a claim please see the questions below.
How do I create an account and log onto Optum Financial?
After you enroll in your FSA you will receive an email confirmation along with instructions on when to expect to receive your benefit card. If you have already received your card be sure to call and activate it, you will not be able to register your FSA account until you have received and activated your card. Once that is done you can register your account here.
You will be asked to register your account using the last 4 digits of your Social Security number, mailing zip code, and date of birth exactly as it appears in the “Account Settings” section of your Justworks account. If this does not reflect your actual SSN/DOB, adjust it and try again.
Please keep in mind if you already have a Optum Financial account from another benefit, like commuter, then you will not need to re-register your account. You will use the same sign-in credentials to manage all of your Optum Financial benefits.
Once your account is registered, you can log in to Optum Financial with your personalized user ID and your password.
You can also watch this tutorial video on managing your Optum Financial account!
How do I submit a claim to Optum Financial?
There are a few different ways you can submit a claim to reimburse an out-of-pocket expense, pay a provider directly, or substantiate an expense made with the Optum Financial debit card (if necessary). You can watch this tutorial video on submitting claims to your Optum Financial account using the portal or app.
Once you have created a Optum Financial account, you can visit the online portal to use the “Reimburse Myself” or “Pay Provider” options.
“Reimburse Myself” allows you to submit a claim for a reimbursement on an eligible claim. You will submit required information and documentation in the portal. If desired, you can set up direct deposit for the reimbursement. Otherwise, a check will be mailed to you after your claim is approved.
“Pay Provider” can be used if you have received a bill from a provider and would like to use FSA funds to make the payment. You will submit required information and documentation in the portal, and the payment will be sent directly to the provider.
Optum Financial has a mobile app that allows you to perform the same actions as the online portal described above.
For more information or links to download please visit Optum Financial here.
Debit card transactions and substantiation
If you use your Optum Financial card, expenses will be automatically accepted when used at businesses designated as healthcare providers. This includes doctor’s offices, drugstores, hospitals, pharmacies, dentists, ophthalmologists, and vision centers, among others. We recommend keeping all receipts in case documentation is required.
If the payment is denied, or a payment is made out of pocket, members can substantiate their claim in their Optum Financial account or the mobile app by uploading documentation. Documentation should be provided within 90 days of the claim to avoid a suspension on the debit card and interruption of service.
Dependent Care FSA expenses
For Dependent Care FSA, you always have to pay out of pocket and then submit a claim online or through the Optum Financial app. Remember to keep all of your receipts to provide documentation.
If you have a recurring eligible dependent care expense, complete the eCertify process to manage the first occurrence of the expense, provider, and frequency. Moving forward, the recurring payments will be automatically approved without additional documentation required.
Contacting Optum Financial
Optum Financial’s Customer Service is open 24/7 365 days a year. If you have any questions or need to contact Optum Financial for help on your account, you can call 1 (877) 292-4040 or email firstname.lastname@example.org .
You can also get more information and submit your claims through the Optum Financial app. For more information and links to download please visit their mobile app page here.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.