Help Center
How do FSAs work with Justworks?
If your employer offers an FSA through Justworks you will receive an email notifying you of the new benefit and when you will be able to enroll. Enrollment for an FSA can only take place during the enrollment period, in some cases this timeframe will differ from the open enrollment of your healthcare benefits.
When your enrollment period begins you will be able to enroll directly in Justworks. You can enroll and find more information by logging into Justworks and navigating to the ‘Benefits’ tab on the left-hand side menu.
Then you will be taken to a product details page where you can learn about the benefit and whether it's right for you.
From there you’ll be asked to enroll and set your yearly contribution amount.
After you confirm your enrollment and contribution amount Justworks will take the yearly FSA contribution and divide it by the number of remaining payrolls for the year. This amount will then be automatically deducted from each payroll and sent to your account.
When can I sign-up for an FSA?
Since FSAs run along the calendar year, FSA open enrollment usually occurs about a month or so before the start of the new year. The general open enrollment period is only time to sign-up for an FSA.
Separately from general open enrollment, you can enroll during open enrollment when you are newly joining the company.
Can I sign up later if I don't want to during open enrollment?
If you'd like to participate in your company's FSA, you must sign up during open enrollment.
I've signed up for an FSA, how do I use my funds?
If you signed up for a Healthcare FSA, you can use your BenefitWallet issued debit card or you can pay out of pocket and submit a claim. If you use your BenefitWallet card, then all you need to do is go online to upload the necessary documentation to substantiate the claim.
How do I log onto BenefitWallet?
In order to log in to BenefitWallet and submit a claim, you first must create an account.
Here's how:
- Visit www.mybenefitwallet.com
- Select the “First Time User” button located in the upper right-hand corner of the page
- Create your personalized user ID by filling out that form
- Enter your temporary password (your Social Security Number). The first time you log in, you will be required to change your password
- Review and update your account information as needed
- Accept the terms and conditions of Web use
- After you select “Agree” you have opened your account
Moving forward, you can log in to BenefitWallet with your personalized user ID and your password.
How do I submit a claim to BenefitWallet?
If you paid out of pocket, you must log into BenefitWallet and submit the claim with appropriate documentation within 30 days of the incurred expense. BenefitWallet will reimburse you either via direct deposit or check, but can only do so if required documentation is provided at the time the claim is submitted. Please review the reimbursement guidelines to ensure reimbursements can be handled correctly.
If you signed up for a Dependent Care FSA, it does not have a debit card associated with the account. For Dependent Care FSA, you always have to pay out of pocket and then submit a claim online, or you can fill out a paper form that can be faxed or mailed.
Contacting BenefitWallet
Member and Website Support
Contact BenefitWallet at 1 877.472.4200
Lost or Stolen Debit Card
To report a lost or stolen debit card, please contact the BenefitWallet Service Center toll-free at +1 877.472.4200
Note: For security reasons, please do not include any personal or health-related information or documents when sending to this email address.
info.mybenefitwallet@conduent.com
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.