Help Center
How do HSAs work with Justworks?
If your employer is offering a high deductible healthcare plan (HDHP), they can choose to offer HSAs as well. If you are eligible to enroll in an HSA Justworks will send you an email during open enrollment and you will see an option to enroll in your Justworks account under the Benefits tab on the left hand side. You must be actively enrolled in a high deductible healthcare plan to be able to enroll.
As a part of your enrollment process you can determine the amount you would like to start contributing to your account each month.
You will also be able to view the amount you are set to defer for the entire year and IRS maximums. You can change your contribution amount at any time but keep in mind any changes will take place in the following month. The amount you select to contribute to your HSA will be divided into equal monthly payments for the remainder of the year. The contributions will then be automatically debited from the second payroll of the month and remitted to BenefitWallet.
When can I sign-up for an HSA?
If you are enrolled in a High Deductible Healthcare Plan (HDHP) you can enroll in an HSA at any time during the year, as long as your company is offering this benefit.
Can I sign up later if I don't want to during open enrollment?
Yes, as long as you are enrolled in an HDHP plan you can sign up for an HSA at any time while the benefit is being offered by your company.
What are the fees on my BenefitWallet HSA?
Your account will earn annual interest at .05%.
If you have a balance below $1,000, you’ll be charged a $3.50 monthly service charge.
When your balance reaches $1,000, you can invest in 26 different low-fee fund options. If you use your HSA to invest in funds, you’ll be charged $2.90 a month.
All fees will be charged and deducted directly from your account balance.
I've signed up for an HSA, how do I use my funds?
If you signed up for a HSA, you can set up your account 2-3 days after the effective date of the HSA by registering with BenefitWallet. You’ll receive a BenefitWallet issued debit card within 7-10 business days. You can use this card on qualified expenses or you can pay out of pocket and submit a claim.
When will I receive my payment card?
You will receive your payment card within 7-10 days of setting up your account through BenefitWallet.
How do I log onto BenefitWallet?
In order to log in to BenefitWallet and submit a claim, you first must create an account. Here's how:
- Visit www.mybenefitwallet.com
- Select the “First Time User” button located in the upper right-hand corner of the page
- Create your personalized user ID and password
- You’ll need to provide proof of your identity and an electronic signature
- The email address should match the email address used for your Justworks account
Moving forward, you can log in to BenefitWallet with your personalized user ID and your password. If there is an issue with your proof of identity, BenefitWallet will contact you to resolve the issue. The account is not opened and funds cannot be accessed until proof of identity issues are resolved. Once your account has been successfully opened you will receive a notice from BenefitWallet and your funds will be deposited into your account.
How do I reimburse an out of pocket expense?
If you paid out of pocket, you can log into BenefitWallet to reimburse yourself in the online portal, you can withdraw funds from an ATM using the HSA debit card, or write yourself a check. Documentation is generally not required to substantiate a claim, but we recommend keeping them for your records or in case it’s ever requested by the IRS. There is also no time limit to submit claims for reimbursement, if you choose to accumulate funds over time for a larger withdrawal.
Contacting BenefitWallet
Member and Website Support
Contact BenefitWallet at 1 877.472.4200
Lost or Stolen Debit Card
To report a lost or stolen debit card, please contact the BenefitWallet Service Center toll-free at +1 877.472.4200
Note: For security reasons, please do not include any personal or health-related information or documents when sending to this email address.
info.mybenefitwallet@conduent.com
The Customer Service team is available:
Monday to Friday,
8:00 a.m. – 11:00 p.m. ET
Saturday & Sunday,
9:00 a.m. – 6:00 p.m. ET
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.