Health Insurance Renewals for Customers on Small Group

If you are a customer on a small group medical policy, you may experience medical renewals on a different schedule than plans through Justworks. If you offer Justworks dental and vision, your new plan year will always begin on 11/1. Because of this, you will typically go through two renewal periods. One for your small group medical and one for your Justworks dental and vision.

How will I renew dental and vision with Justworks?

Justworks dental and vision renewal will be done in-app. We will send you information and reminders a few months in advance so you are prepared. You can learn more about Health Insurance Renewals (including dental and vision) here.

How will I renew small group, Open-Market Medical Plans through Justworks? 

When renewing your Open Market, we will notify you via email of your upcoming employer plan selection period. You can navigate the in-app renewal flow and review your Open Market options.

How will I renew small group medical outside of Justworks?

Your medical renewal will happen outside of the Justworks platform and will be facilitated by your broker. Your renewal will typically follow the below schedule:

• Pre-renewal call: Your broker will solicit customer feedback on current carriers and plans and then assess whether you will want to change carriers at renewals.
• Broker receives rates: Your broker will receive customer renewal rates and put together a comparison presentation with alternative plans and carrier options if relevant.
• Presentation: Typically, your broker will then present these options to your company.
• Benefits Selections: You will choose your plans, and they will then enter your selections into their benefits admin tool.
• Employee enrollment: Your employees will select plans with the broker’s benefits admin tool.

Each broker will have a slightly different process. 

Please contact Justworks Support at support@justworks.com or 888-534-1711; we’ll be happy to help!