Help Center
How soon can I start riding?
Once you complete your Citi Bike enrollment, you can start riding immediately. Just unlock a bike with an access code provided in one of two ways:
1. Download the Citi Bike mobile app and create an account. When you’re ready to ride, go to a station and pick out your bike, then tap the station marker on the mobile app. Select "unlock a bike" and type the 5-digit code into the keypad on the dock.
2. Go to any Citi Bike kiosk and insert the credit card associated with your account to get a one-time-use ride code (don’t worry, you won’t be charged again). Once you get your ride code, type it into the keypad on a dock with an available bike to unlock and ride.
To provide you with even faster access to bikes, you’ll receive a key in the mail in about two weeks. Just activate it online, visit any Citi Bike station, and insert it into the slot on a dock to unlock. Then, all there’s left to do is ride! Please note, as soon as you activate your membership key, the ability to rent via mobile app access code will be disabled.
What if I have an existing Citi Bike membership?
If you signed up for a membership within the past 14 days, Citi Bike will reimburse you to match your company’s subsidy level. All you need to do is contact their customer service office through their support email.
Can I share Citi Bike with my family and friends?
This Citi Bike membership discount cannot be shared and is not transferable.
Are there any taxes and/or fees that come along with the membership?
You will be charged a tax that will be taken out of your next paycheck following enrollment. In addition, if you have a single ride for longer than 45 minutes on a classic bike or lose a bike, Citi Bike will charge the credit card you provided during signup.
Please note, you only have access to unlimited 45 min rides on classic bikes with this membership. The membership discount does not apply to ebikes. When you upgrade your ride to an ebike, it will be an extra $0.17/min, capped at $3 for rides 45 minutes or less that enter or exit Manhattan. The total amount will be charged to your credit card on file.
How long can I ride a Citi Bike?
The first 45 minutes of each ride on a classic bike are included in the Citi Bike membership. If you exceed 45 minutes in a single ride your credit card on file will be charged $2.50 per additional 15 minutes.
How do I sign up for my membership?
You must wait for your current membership to expire before enrolling in the Justworks program. When you’re ready to sign up, getting your discount is easy by following the steps below.
New Enrollment Steps:
- Go to citibikenyc.com and login* or Join.
- Under Annual Membership, click Select.
- Click Enter promo code.
- Enter your Promo code in the pop-up and click Done.
- Follow the redirect to enter your work email address and click Verify for an email sent to complete verification.
- Once verified, click Redeem your offer to see the discounted membership price.
- Finish checking out.
* If you already have a Lyft account, log in using the phone number on that account.
What if my company does not have a unique domain for my email address?
If an eligible employee’s company does not offer a unique domain for email address (ie. employees use their @gmail.com, @yahoo.com, etc address for work purposes), have your admin contact Justworks CS for further assistance.
How can I look up Citi Bike locations' availability?
Citi Bike stations are conveniently located throughout Manhattan, Brooklyn, Queens, the Bronx, Jersey City, and Hoboken. Find your closest Citi Bike station here. Citi Bike does not operate outside of the New York area.
Questions about your account? Get in touch with the CitiBike customer service team here.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.