How soon can I start riding?
Once you complete your Citi Bike enrollment, you can start riding immediately. Just unlock a bike with an access code provided by one of two ways:
1. Download the Citi Bike mobile app and create an account. When you’re ready to ride, go to a station and pick out your bike, then tap the station marker on the mobile app. Select "unlock a bike" and type the 5-digit code into the keypad on the dock.
2. Go to any Citi Bike kiosk and insert the credit card associated with your account to get a one-time-use ride code (don’t worry, you won’t be charged again). Once you get your ride code, type it into the keypad on a dock with an available bike to unlock and ride.
To provide you with even faster access to bikes, you’ll receive a key in the mail in about two weeks. Just activate it online, visit any Citi Bike station, and insert it into the slot on a dock to unlock. Then, all there’s left to do is ride! Please note, as soon as you activate your membership key, the ability to rent via mobile app access code will be disabled.
What if I have an existing Citi Bike membership?
If you signed up for a membership within the past 30 days, Citi Bike will reimburse you to match your company’s subsidy level. All you need to do is contact their customer service office through their support email.
Can I share Citi Bike with my family and friends?
This Citi Bike membership discount cannot be shared and is not transferable.
Are there any taxes and/or fees that come along with the membership?
You will be charged a tax that will be taken out of your next paycheck following enrollment. In addition, if you have a single ride for longer than 45 minutes or lose a bike, Citi Bike will charge the credit card you provided during signup.
How long can I ride a Citi Bike?
The first 45 minutes of each ride are included in the Citi Bike membership. If you exceed 45 minutes in a single ride your credit card on file will be charged $2.50 per additional 15 minutes.
How do I renew my membership?
When you are within 30 days of your membership expiration date, you will be able to go into your Justworks account and find the code that you will need to renew the annual membership. Please go to You > Benefits > Wellness Perks and click on the "Renew Membership" button on your Citi Bike card and follow the instructions on the page.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.