Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an easy-to-use and HIPAA-compliant app.
Talkspace links members with local licensed professionals anytime and anywhere. Through Justworks and Talkspace your employees will have access to:
Easy matching with a therapist:
Get matched with a therapist that's right for you with Talkspace's QuickMatch questionnaire, and start therapy the very same day.
Confidential therapy on your time:
Talkspace removes all the scheduling hassles so you can get mental health support anytime, anywhere. Send secure messages through your smartphone, tablet, or laptop day or night and hear back daily; 5 days a week.
Access to Talkspace Go:
Get a personalized plan drawn from 400+ self-guided and interactive courses in the Talkspace Go mobile app. There are also live workshops and classes and daily journaling and reflection prompts.
What does the plan include?
Justworks is offering Talkspace services free to any employee enrolled in a medical plan through Justworks. Employees can connect with a therapist for 12 live video visits and unlimited text, voice, and video messages annually. Employees will also have access to the Talkspace Go mobile app, for hundreds of self-guided courses and live classes.
For therapy services, members are matched with their therapists through a proprietary algorithm that accounts for the member’s needs and the therapist’s areas of expertise. The membership also includes a live “Intro Video Session” (up to 10 min) to help members get to know their therapist. Talkspace therapists work five days, which may include weekends. As part of the sign-up flow, you will be able to see which days therapists work.
What’s the difference between Talkspace therapy and Talkspace Go?
Great question. Talkspace's therapy services offer care with a personal provider through 1:1 live video sessions and asynchronous chats between visits. It’s similar to visiting a therapist in person at their office with the added convenience of being online.
Talkspace Go is their app for self-guided, mental health support. You can take self-guided sessions, attend live online classes led by therapists, and receive daily prompts for self-reflection and insights through the app.
You can use Talkspace Go to supplement your Talkspace therapy experience, or use either one on their own–your choice.
Who is eligible?
Talkspace is offering services to any employee enrolled in a health plan through the Justworks Master Policy or Justworks Small Group Insurance.
Benefits-eligible members on small group health insurance through our medical carve-out program will also have access to sign up for Talkspace regardless of their medical insurance enrollment status.
Frequently Asked Questions
When can I start using Talkspace and for how long?
If you are enrolled in a medical plan through Justworks, then you can start using Talkspace at any time. Talkspace is included alongside all medical plans for free. Members on small group health insurance through our medical carve-out program can also start using Talkspace at any time.
How do I sign up for Talkspace?
Once your medical plan selection becomes active, the option will appear in your employee Benefits Center. Click on the GET STARTED link to sign-up and unlock the Justworks code.
Please note, you do not have to enter any credit card information when you sign-up.
- How does Talkspace work?
- After signing up, you will take the Talkspace QuickMatch questionnaire to explain what you’re looking for. Talkspace’s algorithm will match you with a therapist that meets your needs, and you can start therapy that very same day.
- You can schedule the 10-minute intro video call to kick off your conversation. If at any point you feel like your therapist isn't a good fit, you can make a change through your account page or contact the Talkspace Support team directly.
- You can send unlimited text, voice, and video messages. Therapists work five days a week and will write back daily.
- You can schedule 12 free live video visits each calendar year. Let’s say you join on June 1; you’ll have access to 12 free video sessions until December 31. The 12 session allotment resets on January 1.
What if I want to do more than 12 live video therapy sessions per year?
12 live video sessions are included with your membership. You can add additional live video sessions for $65 each by contacting Talkspace directly.
- What if I am already a Talkspace paying user?
If you already use Talkspace, you can contact Talkspace directly to add the Justworks partnership code to your membership in order to get the free benefit.
What if I would like to request a therapist who speaks a certain language?
No problem! Talkspace has thousands of licensed therapists, fluent in over 30 languages. You can reach out to Talkspace directly to request a therapist who speaks a certain language.
I have more questions about the Talkspace service. Who should I reach out to?
You can reach out to Talkspace directly here.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.