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What is One Medical?
One Medical is a modern doctor’s office built around your needs. With fast access to appointments in locations nationwide and 24/7 virtual care, they’ll be there for you whenever you need them. With One Medical, you can access:
- Same/next-day medical appointments that start on time
- Online and mobile appointment booking, virtual care, and Rx renewals
- Quality providers that take the time to listen
- 24/7 no-cost access through the One Medical app
- Onsite lab services
Why is Justworks offering this service?
Justworks is on a mission to make it easier for you to run your business and to make U.S.-based employees’ lives easier. As part of this mission, we are always looking to add features and benefits that we think will improve our users' lives in meaningful ways.
One Medical will complement your health insurance by providing immediate access to top-quality providers.
How much does One Medical membership cost?
If your company offers health insurance through Justworks, you and your spouse/partner and dependents have access to One Medical membership at no cost. One Medical membership typically costs $199 per person per year.
If your company does not offer health insurance through Justworks, you and your family members each have access to One Medical for a discounted price of $149/year.
How can I sign up for my membership?
We’ve made signing up as simple as possible. In your Justworks account, simply navigate to Your Benefits and follow the link provided to you.
If you did not enroll in health insurance through Justworks, you can find your discount code by logging into Justworks and going to the Benefits tab on the left-hand side. From there, you will see information on One Medical under Health Benefits and can select Learn More. The discount code will be shown at the bottom of the page.
How do I know if I have access to One Medical?
One Medical memberships are available to all health insurance-eligible U.S.-based employees at companies offering access to medical benefits through Justworks, even if you choose not to enroll in your company's medical benefit if you live in a city with a One Medical office.
If your company does not offer medical insurance through Justworks, discounted One Medical memberships are available to all benefits-eligible employees and their families at a rate of $149 per person per year.
Benefits-eligible employees are defined as full-time U.S.-based employees, owners, and part-time U.S.-based employees working over 30 hours per week. The easiest way to determine if you meet these criteria is to log in to Justworks and visit Your Benefits. You will be eligible for this benefit even if you decline health insurance coverage through your company.
Can I add family members to my One Medical plan?
Yes! One Medical is available to you, your spouse or domestic partner, and your dependent children, regardless of whether they are on your health plan. Your dependents can sign up with the same link provided to you through Justworks.
One Medical also offers pediatric and family care with One Medical Kids. Learn more here.
What if I already have a One Medical membership?
Visit your membership settings in your One Medical account. Under “Membership and Billing,” select “Update Sponsored Membership'' and enter the requested details to receive a prorated refund for your annual fees paid to date.
What kinds of medical care can One Medical help me with?
One Medical is the first place to go for everything about your health, from common illnesses to chronic diseases to mental health concerns. They’re focused on caring for you in a holistic manner – taking all aspects of your health and lifestyle into consideration.
Some things One Medical cares for:
- Preventive care and annual physicals
- Colds, flu, and COVID-19
- Mental health like anxiety, depression, and stress
- Chronic conditions like diabetes and heart disease
- Sexual Health
- Family and pediatric care
- Sleep
- Skin issues
- Travel health
- Lab services
- And much more
Learn more at onemedical.com/services.
How much does care at One Medical cost?
While Justworks covers your annual membership fee, your insurance will be billed like a normal doctor visits for in-person and Remote Visits. You’ll still be responsible for your copay and deductible.
However, 24/7 on-demand virtual services, including Video Chat, provider messaging, and Treat Me Now, are co-pay and claim-free.
Does One Medical have a mobile app?
Yes. You can search for One Medical in the app store to download their free app and start scheduling appointments, accessing 24/7 on-demand virtual care, or finding their nearest office.
What insurance plans does One Medical accept?
One Medical accepts most health plans offered through Justworks, such as Aetna, Anthem Blue Cross, Blue Shield, Cigna, Health Net, MulitPlan (PPO), UnitedHealthcare, and Medicare. You do not have to be enrolled in a Justworks-provided insurance plan to access One Medical.
Please refer to One Medical’s website for more information on service offerings, including what insurance they accept, or to find the nearest office.
Note: One Medical is not covered by Kaiser Health Plans.
Can I choose a One Medical Primary Care Provider if I am on an HMO plan?
HMO plans restrict members to a narrow network of healthcare providers they can receive care from, but One Medical’s structure allows patients with HMO plans the flexibility to see multiple providers in various locations while remaining in-network. If you are a member on an HMO plan and would like to use One Medical as your Primary Care Provider, here is what you need to know:
California HMOs
If you are enrolled in a California HMO, you will first need to select an Independent Practice Association (IPA) and then designate an in-network One Medical provider as your Primary Care Physician (PCP) to use in-office services at One Medical.
- IPA selection: The IPA you select determines the service area deemed in-network by your IPA, and certain One Medical offices and providers may be out-of-network. Visit One Medical’s website to view SF Bay Area IPAs. You can make their IPA selection by calling their insurance company directly.
- PCP selection: To designate an in-network One Medical provider as your insurance PCP, you will need to call your insurance provider and select an MD or DO by name. Once you have designated a specific One Medical PCP, you will be able to use other One Medical locations and providers that are in-network within their IPA’s designated service area.
HMOs in all other states
Members enrolled in HMO plans must select a One Medical provider as their PCP in the same state where their HMO is based. Once selected, members can be seen by any One Medical provider within that state.
HMO Tips
Ensure your selection of a One Medical PCP and IPA is effective immediately or made retroactive back to the first of the month so your first visit is covered. Virtual services such as Video Chats and Treat Me Now are not billed to insurance, and established members can use those services anywhere without incurring an additional charge.
Can I visit One Medical offices in other cities?
Yes, you can visit any One Medical location in any city.
Should I sign up for One Medical if there isn’t an office in my city?
No. One Medical is not available for employees who do not live in areas where there are no One Medical offices.
What do I do if I’m having issues with One Medical?
If you are having issues signing up for a membership, feel free to reach out to us at 1-888-534-1711 or at support@justworks.com.
If you have questions about your existing membership or need help with your One Medical account, please contact One Medical directly at hello@onemedical.com or 415-523-6317.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.