Help Center
What is One Medical?
One Medical is a top quality and service level doctors office that provides top-rated health insurance professionals to their patients. They pride themselves on dedicated doctor-to-patient time who have time to listen and make their patients a priority. With One Medical you can access:
- Same- or next-day medical appointments that start on time
- Direct email access to your provider
- Online and mobile appointment booking, virtual care, and RX renewals
- Quality healthcare professionals that take the time to listen
- 24/7 access to One Medical’s virtual medical team
- On-site lab services
Why is Justworks offering this service?
Justworks is on a mission to make it easier for you to run your business and to make employees’ lives easier. As part of this mission, we are always looking to add features and benefits that we think will improve our users lives in meaningful ways.
One Medical will complement your health insurance by providing immediate access to top quality providers.
How much does One Medical cost?
If your company offers health insurance through Justworks, you have access to One Medical at no extra cost or to your immediate family. Outside of Justworks, One Medical membership typically cost $199 per person per year.
If your company does not offer health insurance through Justworks, you and your family members each have access to One Medical for a discounted price of $149/year.
How can I sign-up for my membership?
We’ve made signing up as simple as possible. In your Justworks account, simply navigate to Your Benefits and follow the link and access code provided to you.
If you did not enroll in health insurance through Justworks, you can find your discount code by logging into Justworks and going to the Benefits tab on the left hand side. From there you will see information on One Medical under Health Benefits and can select Learn More. The discount code will be shown at the bottom of the page.
Why does One Medical charge a membership fee?
To maintain their high-level quality and service, One Medical charges an annual membership fee. To make your experience the best it can be, Justworks covers this fee on your behalf if you access health insurance through Justworks or a one time $50 discount on an annual membership if you don’t.
How do I know if I have access to One Medical?
Fully covered One Medical memberships are available to all health insurance eligible employees at companies offering access to health insurance through Justworks and live in a region with a One Medical practice. (Except for those in the Los Angeles area that are on an HMO plan. One Medical does not accept HMOs in LA, effective 2/28/19.)
Discounted One Medical memberships are available to all benefits eligible employees and their families at companies not offering health insurance through Justworks.
Benefits eligible employees are defined as full-time employees, owners, and part-time employees working over 30 hours per week. The easiest way to determine if you meet these criteria is to log in to Justworks and visit Your Benefits. You will be eligible for this benefit even if you decline health insurance coverage through your company.
Can I add family members to my One Medical plan?
One Medical is available to you, your spouse or domestic partner, and your dependent children over the age of 14*, regardless of whether they are on your health plan. Your dependents can sign-up with the same link and code provided to you through Justworks. When they create their account, they should select the option “Dependent” in the sign up form.
* Some One Medical markets have local One Medical Pediatrics offices. Reach out to One Medical for more information.
What if I already have a One Medical membership?
If you have signed up for your membership in the last 30 days, then you can contact clientservices@onemedical.com to arrange for a refund. If you signed up more than 30 days ago, then you will be able to apply the Justworks free or discounted membership at renewal. When your membership is 30 days away from expiring, One Medical will reach out and you’ll be able to enter your individual Justworks code at this point.
What kinds of medical care can One Medical help me with?
One Medical is a new and innovative approach to primary care. With numerous locations that focus on high-quality visits and a stronger doctor-to-patient ratio, One Medical helps with Family Care and Pediatrics, Women’s Health, Prenatal, Travel Health, and even your basics such as flu shots.
How much do One Medical consultations cost?
While Justworks covers the cost for membership, your insurance will be billed like a normal doctor visit and you’ll still be responsible for your co-pay and deductible. However, other services such as emailing your doctor or using “Treat Me Now” in the app are free of charge.
Does One Medical have a mobile app?
Yes. You can search for One Medical in the app store to download their free app and start scheduling appointments, picking up prescriptions or finding their nearest office.
What insurance plans does One Medical accept?
One Medical accepts all Justworks’ health plans and if you’re on Aetna with Justworks, your membership is completely free. In addition to our partnership, One Medical works with most insurance carriers such as Aetna, Anthem Blue Cross, Blue Shield, Cigna, Health Net, MulitPlan (PPO only), and UnitedHealthcare as well as Medicare. This means that you do not have to be enrolled in a Justworks provided insurance plan to access One Medical.
One Medical is not covered by Kaiser Health Plans.
Can I visit One Medical offices in other cities?
Yes, you can visit any One Medical location in any city.
Should I sign-up for One Medical if there isn’t a practice in my city?
No. One Medical is not available for employees who do not live in areas where there is access to a One Medical practice.
What do I do if I’m having issues with One Medical?
If you are having issues that pertain directly to your One Medical doctor, appointment or prescription, please contact One Medical directly at 415-523-6317. However, if you are having issues signing up for a membership, feel free to reach out to us at 1-888-534-1711 or at support@justworks.com.