What is Multi-Factor Authentication?
At Justworks, your security is a top priority. To help further protect your sensitive information, Multi-Factor Authentication is enabled on your account.
How does Multi-Factor Authentication work?
Multi-factor authentication adds an extra layer of security to your login process.
Similar to how an ATM requires a debit card and PIN, you will use your username and password as well as a verification code, delivered through your phone or an authentication app, to access your Justworks account.
It is recommended that you set up an additional MFA method if you lose your phone or change your number.
How do I enable or update my delivery method?
You can update your delivery method from your Justworks account. On the bottom left of your account, click “Account settings” and select “Security/Log in.”
Click "Update Settings” under Multi-Factor Authentication, which will take you to the next screen where you can select your preferred delivery method to receive codes. Multi-Factor Authentication is mandatory for all Justworks users.
An authentication app, such as Google Authenticator or Okta Verify, is the most secure MFA option. To get started, you’ll need to download an authenticator app such as Google Authenticator or Okta Verify. Once you’ve done so, open the app and scan the barcode on the screen.
Enter the 6-digit verification code you receive and click “Enable.”
To set up Phone-SMS, you will be required to provide a phone number to receive a verification code. Once you enter the phone number, you can click “Send code,” and you’ll receive a text message with a 6-digit verification code.
Enter the verification code and click “Enable.” Please note, standard text messaging rates and data may apply.
To set up a phone-voice call as a delivery option, enter a valid mobile number and click “Call now.” You’ll receive a call with a 6-digit verification code. Enter the code and click “Enable.”
How often will I need to enter a code to access my Justworks account?
You’ll be prompted to enter your authentication code every 90 days or every time you attempt to access your Justworks account on a new device.
You'll be able to see a history of when your account has been accessed and on which device.
What if I forget my username?
- Go to https://secure.justworks.com/login
- Click on the “Forgot Username?” link at the bottom of the login page.
- You will be redirected to a new page where you will be asked to enter the email address that is linked to your account. Enter your email, then click on the "Send Verification Email" button.
- Check your inbox for an email from Justworks. This email will contain your username.
- Go back to https://secure.justworks.com/login and enter your username and password to access your account.
What if I forget my password?
- Go to https://secure.justworks.com/login
- Click on the “Forgot Password?” link at the bottom of the login page.
- You will be directed to a new page where you will need to enter your username. Then, click “Next.”
- Click on the "Send me an email" button to receive an email with a link to reset your password.
- Follow the instructions provided in the email to reset your password.
- Once you have reset your password, go back to the login page and enter your username and new password to access your account.
What do I do if I am locked out of my account?
If you are unable to access your account, we suggest waiting for 30 minutes before attempting to log in again. If the problem persists, please reach out to our support team at firstname.lastname@example.org or (888) 534-1711 for further assistance.
Please Note: As of July 2019, all admins who have not enabled Multi-Factor Authentication will be required to set it up for their company account/s. Once set up, admins will not be able to turn Multi-Factor Authentication off in their “Account settings” page.
What if I get a new device, but keep the same phone number?
If you have Phone-Voice call or Phone-SMS set up an MFA method, you will still be able to log into your account. After logging in, visit your Account Settings to set up Okta Verify or Google Auth as an additional MFA method.
However, if you only have Okta Verify or Google Auth set as your MFA method, you will need to contact support at email@example.com or (888) 534-1711, and we will provide further assistance.
What if I get a new phone number, but keep the same device?
If you have Okta Verify or Google Auth set up as an MFA method, you can log into your account using your authentication app. Once logged in, go to Account Settings and remove the old phone or SMS MFA method and set it up again with the new phone number.
However, if you only have Phone-SMS or Phone-Voice call set as your MFA method, you will need to contact support at firstname.lastname@example.org or (888) 534-1711, and we will provide further assistance.
What if I have a new device and new phone number?
Kindly contact our support team at email@example.com or (888) 534-1711, and we will provide further assistance.
Please Note: As of July 2019, multi-factor authentication will be required for all company account/s. Once set up, admins will not be able to turn multi-factor authentication off on their “Account settings” page.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.