What is Two-Factor Authentication?
At Justworks, your security is a top priority. To help further protect your sensitive information, Two-Factor Authentication is enabled on your account.
How does Two-Factor Authentication work?
Two-Factor Authentication adds an extra layer of security to your login process.
Similar to how an ATM requires a debit card and pin number, you will use your username and password as well as an authentication code delivered through a secondary delivery method to access your Justworks account.
The secondary delivery methods you can choose are an authentication app like Google Authenticator or Duo Mobile (most secure), text message, or voice message.
How do I enable or update my delivery method?
You can enable or update your delivery method from your Justworks account. On the bottom left of your account, click “Account settings” and select “Security/Log in.”
Click “Turn on” or "Update Settings.” You'll be taken to a screen where you can select your preferred method of authentication. By default, Two-Factor Authentication is turned off.
Enter the 6-digit verification code you receive and click “Enable.”
If you select “Text Message,” you’ll be prompted to confirm the mobile number on file with Justworks. If the number on file is incorrect, you can enter the correct mobile number here. Once confirmed, click “Send code,” and you’ll receive a text message with a 6-digit verification code.
Enter the verification code and click “Enable.” Please note, standard text messaging rates and data may apply.
To set up a voice message as a delivery option, enter a valid mobile number and click “Call now.” You’ll receive a call with a 6-digit verification code. Enter the code and click “Enable.”
This option is available on Justworks accounts created before August 2020. Unlike an authentication app, text message, or voice message, authentication through email delivery is not tied to a device, and therefore is a less secure method in protecting against stolen and hacked passwords. To better secure your account, we recommend using one of the authentication methods described above. We also recommend you set a preferred and back up method in case you lose access to or cannot login with one or the other.
How often will I need to enter a code to access my Justworks account?
You’ll be prompted to enter your authentication code every 90 days and/or every time you attempt to access your Justworks account on a new device.
Once you’ve indicated a new device, you’ll be able to see a history of when your account has been accessed and on which device.
What do I do if I am locked out of my account?
If you become locked out of your account, you’ll be prompted to receive a 6-digit code via text message or voice message to access your account. Once you’ve received the code, you can access your account and will be directed to your account settings to update your preferred Two-Factor Authentication method.
Please Note: As of July 2019, all admins who have not enabled Two-Factor Authentication will be required to set it up for their company account/s. Once set up, admins will not be able to turn Two-Factor Authentication off in their “Account settings” page.
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.