General Support

A central hub for general help articles covering a wide range of Justworks features and common questions. This section helps users with basic tasks, troubleshooting, account navigation, and frequently asked questions about platform use.

Article Index

Loading articles...
  • Accessing Your Account

    This article is about Justworks PEO, Payroll and Employer of Record. What product am I using?How to change your passw...

  • Terminated Employees

    This article is about Justworks PEO and Payroll. What product am I using?Haga clic aquí para leer este artículo en es...

  • Document Center and E-Signatures

    This article is about Justworks PEO, Payroll and Employer of Record. What product am I using?Signing Documents Your c...

  • Employees' Best Practices for the End of the Year

    This article is about Justworks PEO and Payroll. What product am I using?The end of the year can come up on you fast!...

  • Enrolling in Justworks

    This article is about Justworks PEO and Payroll. What product am I using?Enrolling in Justworks as an employee is eas...

  • Excess Social Security Withholding

    This article is about Justworks PEO. What product am I using?Social Security tax is applied to all wages (with the ex...

  • Expense Submissions for Employees (Desktop)

    This article is about Justworks PEO. What product am I using?Expenses allows you to submit reimbursement requests for...

  • Expenses (Mobile)

    This article is about Justworks PEO. What product am I using?Expenses is an expense management tool that PEO customer...

  • Federal and State Tax Exemptions

    This article is about Justworks PEO. What product am I using?This article provides general information about state an...

  • How to Read Your 1099

    This article is about Justworks PEO and Payroll. What product am I using?Haga clic aquí para leer este artículo en es...

  • How to Read Your W-2

    This article is about Justworks PEO and Payroll. What product am I using?Haga clic aquí para leer este artículo en es...

  • I've Been Invited as a Vendor, Now What?

    This article is about Justworks PEO and Payroll. What product am I using?You've received an email to join JustworksIf...

  • Join a New Company Using Your Existing Justworks Credentials

    This article is about Justworks PEO and Payroll. What product am I using?If you already have a Justworks PEO or Payro...

  • Justworks Mobile App

    This article is about Justworks PEO and Payroll. What product am I using?The Justworks mobile app gives employees qui...

  • Managing Your PTO

    This article is about Justworks PEO, Payroll and Employer of Record. What product am I using?You can easily manage yo...

  • Multi-Factor Authentication

    This article is about Justworks PEO and Payroll. What product am I using?What is Multi-Factor Authentication?At Justw...

  • Questions about my Paycheck

    This article is about Justworks PEO. What product am I using?When your company joins Justworks, it’s important to pay...

  • Setting Up Direct Deposit

    This article is about Justworks PEO and Payroll. What product am I using?Justworks supports payments to employees, co...

  • Splitting Your Payments Into Multiple Bank Accounts

    This article is about Justworks PEO. What product am I using?Employees and contractors have the option to split their...

  • Timecard Entry

    This article is about Justworks PEO. What product am I using?Visit our Video Library for more tutorialsIf you’re an h...

  • Vendor FAQs

    This article is about Justworks PEO and Payroll. What product am I using?What we need to get you paid: Your EIN Your ...