Where can I quickly access my UHC ID number?
Your UHC ID number is prominently displayed in your Benefits center directly in your Justworks account.
Where can I find my insurance ID card?
You can find your ID card in a few different ways!
- Physical ID cards are mailed out to your address on file with Justworks before the effective date of your plan.
- You can also access a digital version of your ID card via the UHC portal.
- Download the Health4Me app for free for iPhone and Android devices.
How can I find out if my doctor accepts my insurance?
UHC has a directory of participating physicians, hospitals, and health care facilities readily available on their website via the Find a Doctor page and the Health4Me app.
If you do not currently have a doctor, but need to find one, you will find the Find a Doctor tool to be helpful as well.
How can I learn about the details and coverage limits of my plan?
To learn more about your plan and how services are covered, navigate to Benefits on the left navigation bar in Justworks. From there, you’ll be able to see your various plans (medical, dental, vision, etc) and you can click View plan to find more details on each plan.
How can I best reach UHC?
You can reach out to UHC Member Services via the following channels if you are currently a member:
- Call the number on your ID Card for the most direct service help
- Log in to myuhc.com
- Download UnitedHealthcare Health4Me app
- Call 1-866-414-1959 for general information
What is a deductible?
A deductible is an amount you must spend before your insurance begins to pay claims. Member cost sharing for certain services, as indicated in the plan, are excluded from charges to meet the deductible. Pharmacy expenses do not apply to your deductible.
What is an out of pocket maximum?
An out of pocket maximum is the most you have to pay out of your own pocket for covered services in a plan year.
What is co-insurance?
Co-insurance is the percentage of health insurance expenses you pay after you’ve met your deductible.
What is a co-pay?
A co-pay is the flat amount you are responsible to pay for a covered service after you’ve met your deductible.
What is open enrollment and how does it affect me?
Open enrollment is the designated time each year when you can enroll in health insurance benefits. Employees have two open enrollment opportunities each year:
1) when they join the company and can select their initial plan, also known as new hire enrollment
2) when the company’s UHC policy renews in November.
Unless a qualifying life event occurs, open enrollment is the only time an employee can enroll in benefits.
What is a qualifying life event?
A qualifying life event is a change which enables employees to enroll in benefits outside of open enrollment. A qualifying life event can include one of the following situations:
1) marriage / domestic partnership
2) divorce or separation
3) birth or adoption of a child
4) loss of previous coverage
5) moving (this is not a guaranteed event, please contact firstname.lastname@example.org for more information on what qualifies).
When you have a qualifying life event, you can make updates to your benefits coverage by submitting proof of the QLE within 30 days of the event within your Justworks account.
I want to add a dependent to my coverage. How can I do that?
Dependents must be added to your plan during open enrollment unless they experience a qualifying life event. If a qualifying event does occur, simply navigate to your Benefits in Justworks and select the Change coverage button to signal that you need to add a dependent to your plan.
I want to change my plan selection. How can I do that?
I want to cancel my coverage. How can I do that?
In order to cancel your benefits outside of the open enrollment period, you will need a qualifying life event, such as a spouse obtaining new group health insurance. In this case, we would need a letter from the new insurance company, showing the new coverage effective date. We need to ensure there isn’t a lapse in coverage.
What are the eligibility requirements for health insurance?
An employee must be classified as “full-time” or “part-time” working 30+ hours per week in order to be eligible for health insurance in Justworks. Contractors are not eligible for health insurance.