Help Center
Enrollment and Order Deadlines
Enrollment deadlines:
If your employer is offering the commuter benefit, you can enroll yourself for the benefit through the dashboard. Go to You > Benefits > Ancillary benefits > Commuter benefits. You can complete this at any time.
Once this step has been completed, employees must enroll in ConnectYourCare and create an account to get started to place a new order. Enrollment does not have a deadline, but please review order deadlines below.
Both full-time and part-time employees are eligible. Unfortunately, unpaid owners are not eligible for this benefit.
Order deadlines:
Employees have until the 6th of each month to place new orders, make changes, or cancel their order, effective for the following benefit month.
For example, if you place an order on October 27th, you’ll have until November 6th to make any changes to your December order. You’ll then receive your card or transit/parking pass by December 1st or the modifications or cancellations will take effect on December 1st.
Commuters utilizing Metro North or Long Island Rail Road in NY:
Employees have until the 4th of each month to place new orders, make changes, or cancel their order for the following benefit month, specifically for Metro North or LIRR.
If you are using a benefits debit card to purchase your Metro North or LIRR pass in person then your deadline will remain the 6th of the month.
How to enroll in ConnectYourCare
Eligible employees will be able to enroll in ConnectYourCare through Justworks.
To set it up, go to 'Benefits' from your dashboard, then click the 'Ancillary Benefits' tab.
Once you click ‘enroll’ from the Commuter Benefits box, you'll be led to a page where you can see more information about commuter benefits through ConnectYourCare.
Once you select 'Submit Enrollment,' you will be redirected to ConnectYourCare to complete the flow to make your benefit selections. You will be asked to register your account using the last 4 digits of your Social Security number, mailing zipcode, and date of birth exactly as it appears in the “Account Settings” section of your Justworks account. If this does not reflect your actual SSN/DOB, adjust it and try again.
Please note you may have to turn off your pop-up blocker in order to successfully register your account.
If you have not yet submitted an order and have not received your ConnectYourCare debit card make sure to check the box that says MY ACCOUNT DOES NOT HAVE A PAYMENT CARD ASSOCIATED WITH IT
From there you can Submit Information and will be taken to second screen where you will be asked to set up your username, password and security questions.
If you receive an error message that does not allow you to register your account you can bypass the registration by clicking the green Access Commuter Benefits. This will allow you to temporarily forgo the registration and place your commuter order. You can then officially register your account at a later date.
When your enrollment is complete, you’ll receive a confirmation email from ConnectYourCare. You will also receive an email confirming every future order, even for recurring orders.
It's important to note that your address in Justworks is the address that is shared with ConnectYourCare and will used to mail your order to you.
Troubleshooting your ConnectYourCare Account
Transferring Balances from WageWorks
If you previously had an account with a balance on WageWorks we will be transferring over your funds to a new ConnectYourCare account. Any unused funds will be moved automatically, there is no action required in order for these funds to be moved on your behalf. Funds will be available again for use by August 14th, 2020. Please note, you will not be able to access these funds while we transfer them from WageWorks to ConnectYourCare.
To access your newly transferred funds on ConnectYourCare you will need to register your account and place an order for a new Justworks Benefit Card. If you do not place an order, the funds will still automatically transfer over to your new account and will be available to you when you do decide to place an order.
To receive the Justworks Benefits Card, you can place an order anywhere from $1-$540. Please keep in mind these funds are subject to IRS limits. For more information please see below.
Deductions
Your commuter benefit from ConnectYourCare will be billed once a month. The amount that is deducted will be based on the plan for which you enroll and the orders that you place. The deduction will be pre-tax from your gross pay and sent to ConnectYourCare. The remaining gross pay will be taxed as usual and paid out.
Please note, the IRS maximum for pre-tax contributions for commuter benefits is $270 for transit and $270 for parking per month in 2020.
Making changes to your benefit
To make changes, log into your ConnectYourCare account directly. If you have questions related to changing your benefit selection or the type of selections available for your location, you can contact ConnectYourCare Customer Support to learn more. You can reach them at 1 (877) 292-4040 or email service@connectyourcare.com. Their Customer Support is available 24/7 365 days a year.
Lost cards
If you've lost your card, it's best to contact ConnectYourCare Customer Support at 1(877) 292-4040 or file your claim directly on the ConnectYourCare app. Please keep in mind that it's best to reach out to them as soon as you are able.
Terminated employees
If you are terminated in Justworks, your ConnectYourCare account will be cancelled immediately. If you have credits on your account due to a transfer or refund those will be forfeited on the day of your termination. To avoid losing commuter credits it may be a good idea to transfer credits immediately to your debit card. If you have a commuter debit card, then you will have 90 days to use the funds in the account. After that you will lose access to any remaining funds. Any post-tax funds will be returned to you through direct deposit or physical check if your bank account information is not in your ConnectYourCare account.
Credits
Credits added to your commuter account as a result of a reimbursement or transfer operate differently than funds already available on a commuter debit card. Credits, similar to pre-tax deductions, are subject to IRS rules and are therefore capped at $270 per month for transit orders, $270 per month for parking orders, and expire upon termination of employment.
Contacting ConnectYourCare
ConnectYourCare’s Customer Service is open 24/7 365 days a year. If you have any questions or need to contact ConnectYourCare for help on your account, you can call 1 (877) 292-4040 or email service@connectyourcare.com.
You can also get more information and submit your claims through the ConnectYourCare app. For more information and links to download please visit their mobile app page here.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.