This article is about Justworks PEO, Payroll and Employer of Record. What product am I using?
For any questions related to your customer’s renewals (both Large Group and Open Market), please see our Help Center article here. For partner-specific renewals questions, please see below:
What is the timeline for receiving renewal rates? How will I be receiving the rates?
As a Broker Partner, you will have the opportunity for early access to your clients' renewal rates. For more information on this, please reach out to your dedicated Partner Manager, or contact partner-support@justworks.com.
Do I need Third Party Access (TPA) in order to access a group’s rates?
If requesting early access to rates, TPA access is not required in order to obtain a report.
That said, if you wish to view a group's rates in the Justworks platform (and manage their benefits information), you will need to be provided with TPA access (with benefits permissions) by a group's main administrator.
If you do not yet have TPA with benefits permissions, your group’s admin can follow the steps outlined here in order to grant you this capability.
What methods of support will I have access to during Renewals?
If you have any questions or require any assistance throughout the Renewals period, please reach out directly to your Partner Manager.
As an additional resource, you may also contact partner-support@justworks.com.
What methods of support will my client(s) have access to during Renewals?
Clients who work directly with a Customer Success Manager should reach out to their CSM for any questions or assistance they require throughout Renewals - this includes both the employer and employee plan selection period.
Clients who do not have a CSM should reach out to Justworks Customer Support for assistance. Please note that these customers will have access to benefits specialist teams dedicated to helping them with all levels of renewals questions/issues. They can reach out either via email at support@justworks.com or via phone at 888-534-1711.
Large Group Plans
What is the deadline for a customer to renew/select their plans?
The final day of employer plan selection is Thursday, August 28th - clients will have until 11:59pm EST on that day to finalize their selections. All plan selections will then become effective on 11/1/25.
What if my group requires an extension?
If the customer is unable to finalize their plan choices by the initial selection period, we have a process in place to grant an extension period of one week following the deadline. If an extension is required, please have your group reach out to either their Customer Success Manager, or Justworks Support (support@justworks.com) if they do not have a dedicated point of contact.
Open Market Plans
When do groups make health insurance plan selections?
If your client is currently on Open Market plans through Justworks, their renewal period will depend on when the coverage became effective. Clients will receive communication from Justworks regarding plan selection, their renewal packet, and where they can submit plan selections around 2 months prior to their renewal date. Employees will go through their plan selection the following month.
For example, if a client’s Open Market plans went into effect in October, they would receive instructions on plan selection in August, with employees then having the opportunity to enroll in September.
Disclaimer
This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.